Policies

All appointments are booked online by the guest and held with a credit card.

Cancellations must be made 24 hours in advance or you will be charged a cancellation fee. Late cancellations must text Alchemy directly and are subject to a charge of 50% of the total cost of your service. No shows will be charged 100% and will unable to re-book. If you are more than 15 minutes late the service will be rescheduled and you will be charged for a late cancellation. We have immunocompromised service providers and guests. Do not come to your appointment sick.

We do not allow children or pets in the treatment room. Please help us keep Alchemy a distraction free zone and prioritize this time for yourself.

Makeup is perfectly fine for all services.

Be ready to enter Alchemy with your Guest Door Code, located in the Confirmation email the day before your service. If you are unsure of this code, please text Alchemy to receive it. Still don't know it? Just give the doorbell a ring.

Due to the nature of our services, we do not offer refunds.